Privacy policy


This Privacy Policy describes how FlowerStory (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or make a purchase from our website (the “Site”).


Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including:

  • your web browser;

  • IP address;

  • time zone;

  • cookies installed on your device.

As you browse the Site, we also collect information about:

  • the pages or products you view;

  • websites or search terms that referred you to the Site;

  • how you interact with the Site.

This information is referred to as “Device Information.”

Technologies We Use

We collect Device Information using the following technologies:

  • Cookies — data files placed on your device or computer that often include an anonymous unique identifier.

  • Log files — track actions occurring on the Site and collect data such as IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.

  • Web beacons, tags, and pixels — electronic files used to record information about how you browse the Site.


Order Information

When you make or attempt to make a purchase through the Site, we collect certain information from you, including:

  • name;

  • billing address;

  • shipping address;

  • payment information (including credit card details);

  • email address;

  • phone number.

This information is referred to as “Order Information.”

Personal Information in this Privacy Policy includes both Device Information and Order Information.


How We Use Your Personal Information

We use Order Information to:

  • process payments;

  • arrange shipping;

  • provide invoices and order confirmations;

  • communicate with you;

  • screen orders for potential risk or fraud;

  • provide marketing or promotional communications (in line with your preferences).

We use Device Information to:

  • help detect potential risk and fraud (especially IP address);

  • improve and optimize our Site;

  • analyze customer behavior and marketing performance.


Sharing Your Personal Information

We share your Personal Information with third parties to help us operate our business, including:

  • Shopify, which powers our online store;

  • Google Analytics, to understand how customers use the Site.

We may also share your information to:

  • comply with legal obligations;

  • respond to lawful requests;

  • protect our rights.


Behavioural Advertising

We may use your Personal Information to provide targeted advertisements or marketing communications we believe may be of interest to you.

You can opt out of targeted advertising through:

  • Facebook Ads Settings

  • Google Ads Settings

  • Bing Ads Settings

You may also opt out through the Digital Advertising Alliance.


Do Not Track

Please note that we do not change our data collection and usage practices when we receive a Do Not Track signal from your browser.


Your Rights

If you are a resident of the European Economic Area (EEA), you have the right to:

  • access your personal data;

  • request corrections, updates, or deletion of your personal data.

Please note that your information may be transferred outside of Europe, including to the United States.


Data Retention

We retain Order Information for our records unless and until you request its deletion.


Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational reasons.


Minors

The Site is not intended for individuals under the age of 18.

 

Contact Information

For more information about our privacy practices, questions, or complaints, please contact us at:

Email: flowerstorychicago@gmail.com

Mailing Address:
FlowerStory
1633 N Windsor Dr, Apt 216
Arlington Heights, IL 60004
United States